Norris' Garage 5509 Livingston Rd Forest Heights, MD 20745 301-839-4450

CODE OF ETHICS

NORRIS' GARAGE

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

OUR REVIEWS

(47 Reviews)

Car & Truck Care, near Ft. Washington, MD

Norris Garage is like family away from family! They always treat you & your vehicle with care. My Audi Q5 is always in great hands no matter how advanced or short notice I call they always answer, get me in, fair pricing, & my car is great! I can't thank this place enough!

Valynsia Campbell-Scott, 08/14/2025

I had driven past Norris Garage plenty of times. I had picked up my mother from Union Station one night when something popped in the hood and by the time I got home (less than 6 miles) hood was smoking. Didn't know what to do. Looked up mechanics near me and followed my gut when I saw the list. Thank God I did! Mr. Norris was at the front when I got there. He was very kind and professional right off the break. He said if I'd be willing to wait. I went to the waiting room and the entire setup was so nice! It smelled good too! I waited and unfortunately my radiator was shot. The amount was fair. The amount of information Mr. Norris awakened me to was great. Thank you. They fixed my car and the entire experience was so smooth, fair, professional, and the area was so clean! This is how a business is run. Great work team members and Mr. Norris. He is now My Mechanic.

Maira Rodriguez, 07/13/2025

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CODE OF ETHICS

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